Please please please
a special request to mr.Maran & the management of spice jet
don’t travel by spice jet because they are asking for only money
my wife & my daughter (infant) was travelling to srinagar on 11-06-2011 against
pnr.No: r7mnel. My wife was holding confirm seat & for daughter infant ticket.
At the airport the staff was very un helpful, at the airport port my wife went to counter to get boarding pass, the counter staff ask for dob of infant & my wife show them MCD laminated dob certificate, the staff ask for proof of dob the staff says what is this.. because she don’t know what is MCD ( the municipal corporation of delhi) they insist us to cancel the ticket, my wife says that we have appointment with doctor please help & they refused, I know that they are selling tickets to others in black marketing because the person was waiting there, the staff insist us to cancel the tickets because of dob is not right after that some educated people interfere in this matter & they say that dob certificate is ok, after that the staff says that you have excess baggage & we put off one suite case keep only small 2 bags there still staff was asking money & charge rs 1300/- We say that we have not any excess bags how you people are charge, thay say if you want to fly you have to pay rs 1300/- Other wise cancel your ticket..my wife & daughter was crying for this dramatic seen
at last the 2 hours drama was end to pay rs1300/-
I request to spice jet management & specially mr. Maran to take action on this matter other wise I will contact my advocate on this matter & also I am requesting you to kindly put qualified staff who know government officials or departments…
I hope you will take action on the above matter

ahmed
08800883645
9911339029

Popularity: 2%

Dear Sir/ Madam,

I write this email to bring to your notice the misguidance and non-cooperation showcased by Spicejet staff at Delhi airport due to which I missed my flight to Bangalore (SG509) scheduled for departure on 10th July 2011 at 20:25 hours.

I reported on the other Delhi airport terminal no 3 where I was dropped by “Delhi metro airport shuttle service”. At 19:25 I displayed my e-ticket print-out to a Spicejet representative who guided me further inside the airport. As I continued, surprisingly, I was wished a pleasant flight to “Korea” by another Spicejet employee. On probing, I was informed, at 19:30 that Spicejet domestic operates from a different airport terminal no 1[D} and it will take 20 minutes to reach there. I requested the Spicejet counter to inform their counterparts for Bangalore bound flight to consider this and rushed to the other airport.

I reported at 19:55 (30 min before departure) on the check-in counter and I was abjectly denied boarding pass and said that they have received no information from anyone from other airport and passed on various statements like they won't make flight wait for anyone (which was out of question) . One executive even denied having any information about the call which I made via customer care (from metro) at 17:00 for giving information that I may be late.

After various discussions I learnt that spicejet delhi is well aware that everyday passengers confuse/get misinformed about the correct airport to go for boarding on these flights. Despite this the staff member continued redundant discussion and made sure I miss the flight and book new tickets.

Let alone the kind of service, the way, in which the whole matter was of disinterest for them despite repeated request, was appalling. I have been made to reschedule my flight without paying any heed to kind of losses it brings to me in both time and money.

During discussions I have been told that no other airline would even allow re-scheduling while in reality other airlines are far more flexible and do not throw the policy and rule book on your face as and when desired. This is anarchy.

It is my sincere request to you to provide us the full refund for the losses incurred on 10th July, 2011 at Delhi airport. My details are as below:

Name : Ashish Vij
Fllight No: SG 506
Date: Sunday, 10 July 2011
Departing Terminal: Delhi [1D] 20:25 hrs

My E-Ticket is attached herewith.

Hoping for your consideration.
,

With Regards
Ashish Vij
(Technology Analyst)
Infosys
Bangalore, India
+91-9742644409
ashishvij66@gmail.com

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