Complaint Bolo » Naaptol.com

Naaptol misguiding the customers.

admin — Sat, 12 Jun 2010 12:45:57 +0000

Please refer Naaptol.com order no 360102. I order one tri sim mobile from Naaptol.com, model number Boss Touch Screen CDMA + GSM Mobile – 633. It was delivered to me on 10th of May 2010. My problems with Boss Mobile and Naaptol are as following:
1. I realised that the product I received is missing accessories. I was also told that I will receive a free wrist watch if I pay using my credit card. I complaint about the same and my complaint number is 116388. I have not received anything till now inspite of repeated follow ups. I was also asked to pay for the accessories.
2. The battery provided is a single battery along with phone. The battery backup is much low as promised or claimed in the product manual. I companied about the same on customer care number and also by email. No Resolution. They are denying replacing the battery. The product is under six month’s warranty.
3. The customer care number of Boss Mobile, published on the website of Boss mobile 09223516148 (www.bossmobiles.com) connects me to the customer care of Naaptol.com. This suggests me that both the companies are same.
4. The accessories claimed on the naaptol.com website as a free gift are standard accessories of the mobile which are also generally provided by other companies. Hence claiming them as a free gift along with mobile is itself a case of fraud and an attempt to misguide the customers.

Cheating and fraud by naaptol.com

admin — Sun, 11 Apr 2010 18:29:55 +0000

I am a victim of cheating and fraud by naaptol.com. I purchased a mobile Videocon V1750, Orderno. 260542, by online shopping from Naaptol.com in advance payment of Rs. 7990.00. on 29.03.2010. I received the shipment on 08.04.2010. When I opened the courier, I found that the seal of box is broken, all the inner components were opened and there were lots of marks on the mobile set. It was a used set and a 2 GB memory card was missing. When I called at the given customer support number (9223516148), after several calls and lot and lot time keeping me in hold they told me that they will give me a address where I have to send the mobile set, and they will replace the set, but even after calling them for 5 times and investing my lot of time and energy I didnt received the address, evertime when they talk to me, they said that they will give me address in 5 minutes.
I request you to please do the needful to make my hard earned money get back with the return of this used mobile set.
Also suggest me how to nail Naaptol.com for this fraud.
Thanking you
with regards
Mahendra
9971797455

EPHONE from Naaptol Defected

admin — Sun, 15 Nov 2009 13:10:43 +0000

1. I PAID FOR THE E PHONE DUAL SIM ON COD BASIS AFTER RECEIPT OF THE PRODUCT ON 25 SEPT O9. MY ORDER NO WAS 47524.

2. ON 30 SEPT I LODGED A COMPLAINT OF DEFECT IN PRODUCT ON HELPLINE AND WAS GIVEN COMPLAINT NO 1803 ON 30 SEPT WITH AN ASSURANCE THAT WITHIN 10 DAYS THE PRODUCT WOULD BE REPLACED. SINCE THEN I HAVE MADE NUMEROUS CALLS TO THE HELPLINE WITH NO AVAIL. IN FACT AT TIMES I HAVE BEEN KEPT ON HOLD FOR 15 MINS WITHOUT ANY RESPONSE. ON ONE OCCASION WHEN I CALLED TO SPEAK TO MS SHRUTI LAD MANAGER OPERATIONS , I WAS TOLD BY ONE MR SACHIN THAT ACTION WOULD BE TAKEN IMDTLY BUT NOTHING HAS BEEN DONE TILL DATE. MS SHRUTI DOES NOT RESPOND TO CALLS ON MOB NO 9867790200. MY MOB NO IS 9781878603.

3. I SEE FAR TO MANY COMPLAINTS ON EPHONE ON THE NET WHY IS NAAPTOL SLEEPING OVER IT. CAN ANY ONE ADVISE ME ON ACTION TO BE TAKEN. MY EMAIL ID IS asad6573@yahoo.co.in

ASAD SHEIKH