Regarding aforesaid subject, I have to complain that :-

1. I have purchased laptop HP Pavilion tx1301 AU SR NO CNF73554BL bill no vc-210 dated 04-09-2007. from Venus computers mandsaur (M.P.)

2. Again i have purchased the extended warranty of two years on that laptop Invoice no ST/2094/2008-09 dated 1-Oct-2009 from Enness corporation Bangalore, supplier reference no 200909 MADHU.

3. The wi-fi system of laptop was not working properly , so we sent the laptop at RT SERVICES indore through our vendor. The RT SERVICES changed the motherboard, but the Bios serial no was not updated by them, which resulted into improper functioning of recovery disc.

4. SO we sent the laptop, now to BUSSINESS AUTOMATION INDORE (the authorized service center of HP). for BIOS serial no updation and the Hinge tightening dated 18/01/2010 case id 4608623231.

5 After more than 1 month's period, the BUSSINESS AUTOMATION INDORE returned the laptop.they only tightened the hinge, but the BIOS serial no was not updated, also the laptop was physically damaged near Kingston lock, there were no rubber pads over the screw of screen, there were no cover of card reader, DVD-ROM tray was also damaged.

6. We talked Mr. Harish at BUSSINESS AUTOMATION INDORE regarding all these issues and the physically damage of laptop, he admitted that the laptop was damaged accidentally and he assured that he will resolve all these issues and he asked us to sent the laptop back.

7. After his conversation, we sent the laptop for the third time to BUSSINESS AUTOMATION INDORE,on 28/2/2010. and since then one month has passed but they are not responding properly and also denying the physical damaged of laptop by them.We have called them several times on phone through vendor ” Venus computer”but no satisfactory assurance has been given by them.

8. I am feeling so much torchured mentally and I wonder that how the authorised HP service center( Business Automation -Indore) can be so unprofessional, Negligent and careless regarding the customer care and services.

9. Business Automations – Indore the authorised service centre represents such a big branded HP company & how their behavior can be so cheap & irresponsive.

10. I am so hurt & disturbed that i will never buy the HP product nor I will suggest , recommend anybody to buy HP products.

11. Now the request is that sir get my problem solved by any means & please get me rid of this mental harrassment.

Hope higher authorities will do something fruitful.

Copy To:

1. Venus Computers – Mandsaur
2. Friends Computers – Indore
3. Consumer Forrum
4. RT Services- Indore
5. Business Automations- Indore
6. HP Customer Care

With Regards,

Pradeep Kumar Sahani

Sunrise Institute of Computer Education
Opp. Shanti Raj Hospital
Station Road
Mandsaur – 458001
M.P.

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