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Dear Sir,
Rebooking of e ticket 0903606042477 from London to
Mumbai on 10 Mar 2010
to 27 Dec 2010
____________________________________________________________________
(Kind Attn: Shri Vijay Mallaya Chairman)
1. This is to intimate you that We the customers would like to know
your policy and views on
WE THE INDIAN CUSTOMERS. Though learnt that customer satisfaction is
your top priority
as per paper document of your Kingfisher but it is certain from my
understanding you and your
staff do not wish to implement it in total. This one has been written
with a heavy heart to you after
my experience with your staff today i.e., 02 Mar 2010. If so, intimate
why I should not inform all
inclusive of media about the ineffective inefficient and false
promises given by your Airlines.
2. An Indian Armed Forces Officer after having having an experience
of 30 years at the rank of
Colonel few ( I think but may be more) of your staff has made a
mockery of my education,knowledge,
experience, and management made me a illiterate and made me run from
pillar to post for a small
change of date of booking.
3. As per the directions of your staff at Pune tele no 26059352/51
at about 1145 hrs I contacted
your call centre tele no 27293030 and spoke to miss Manisha for about
14 minutes 28 seconds
in my mobile no 9421009913. She consulted her supervisor and confirmed
which was validated by
her supervisor to go and pay Rs 2200/= for change of date at the Pune
Office. While speaking to Miss
Manisha I gave entire information about the ticket and all details.
4. Here I wish to intimate that
a) The ticket is not transferred to any other passenger
b) The person whom the ticket was purchased is only travelling
c) Validity and Verification of the passenger was shown (Pass Port)
d) No change of Airliners was requested.
e) The date of change has not expired (27 Dec 2010)
f) Person who is travelling is Indian
g) All details of ticket and the passenger’s journey date 11
Sep 2009 to London
and other details asked were shown and intimated by me.
5. At Pune’s Office Mr Ajay Jadhav , Sales/ Marketing manager was
not available.
I Contacted Miss Sunita Shatti and had consultation with Miss Lindwill
gave a printed
paper to me and told it can not be done. On my persistence to them to
speak to the call
centre she tried to speak but Miss Manisha was not available. The
drama continued for more
than 35 minutes and instead of assisting,helping or satisfying a
customer both the ladies
were bent upon one point and did not do the change of date.
6. Only on my insistence Miss Lindwill gave in writing stating
“Won’t be able to rebook
as the rule states 12 months validity ticket”. The staff could not do
or talk expect this
which itself shows lacqunea in their knowing of rules and regulations
and did not have
support from their non existent Supervisor.
7. In spite of my persistence queries about Shri Jadhav’s mobile no
they did not give me.
8. If this is the attitude, nature and training of your staff how to
react and not helping a
customer then why you should unnecessarily state your policy of
customer satisfaction
is of utmost importance.
9. As a regular customer of your Airlines if this is the state of
affairs then see the condition
of others.
10. Now I request you to take stalk of situation and amicably sort
the issue of changing the
date of travel of Mrs Padmarani from 10 Mar 2010 to 27 Dec 2010.
11. In case of a negative answer you are forcing me to take up matter
to Indian Armed Forces
(ARMY,AIRFORCE, NAVY) , media, and other Airliners and give a wide
publicity on the
CUSTOMER DISSATISFACTION. This is the only remedial solution to expose.
12. Thanking you in anticipation of your favourable and early
response within 24 hrs please.
Yours Sincerely,
Col S Rajaraman
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